I am extremely delighted to share my amazing experience with Shangri-La Bangalore during my Training at SixSigma Yellow belt on 20th Jan 2018 with QLS team leaded by ShivKhera Sir. Customer experience is the experience that I had with a brand of reputed 5star property started moment I landed at airport. It included many different areas, such as airport pickup, ease of sharing, and speed of delivery. We hear “Customer service experience focuses on service” but I experienced with Chauffeur -Adam, Chef – Wasim Reja and Service staff – Tarani. Started with smile; smile of welcome, smile of love; smile of honour; smile of happiness; and smile of making me part of them. Like customer experience as a whole, must appreciated first level call by Adam to Security (we are 5 mins away), Conscious call from security to Guest relation and than room service and this made me realised it is an important part of ongoing business growth which was evident in aura.
Having 21 countries travel experience in best of properties; I realised “customer service” covers a massive range of support options. But felt WOW in India with Bangalore Shangri-la. I sensed they all had in them “Our customers want a good customer service experience, and we need to deliver with SMILE”
Customer service experience connects everything. It’s the connection of all the service interactions. Must visit destination.