COMMUNICATION – 3Vs

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Screen Shot 2015-08-12 at 6.27.48 pmPeople try to make connections with others through what they say; however, connections are better made through what they do. Behavior speaks louder than words, and no behavior creates a connection (and the trust that comes with it) better than warmth. Speakers should strive to convey warmth in every communication.

Speaker behaviors fall into one of three categories: verbal, vocal, or visual. These behaviors must match up for an audience to develop trust. If words and behaviors do not match, behaviors will be believed more than the words. There are two factors that can contribute to a disconnect between words and behaviors:

  1. An individual’s lack of self-awareness.
  2. The fact that behaviors become unconscious habits.

The good news is that people can become more self-aware and their habits can be changed. There are five behaviors of trust that create connections, convey energy that keeps people tuned in, and boost the speakers’ credibility–all while inspiring trust in others:

1. Eye communication. Speakers who do not make meaningful eye contact with their audiences will never make connections with them. This applies to interpersonal as well as group communications. Eye contact should last 7-10 seconds in one-to-one communications and 5 seconds in group situations.

2. Posture and movement. To connect with an audience, it is better for speakers to stand and move around rather than sit in one place.

3. Gestures and facial expression. Nervous gestures, such as jiggling change in a pocket, might serve to calm the speaker, but they can be distracting to the audience. However, gestures that emphasize what is being said draw the audience in. In terms of facial expressions, it is important to smile because a serious expression can distance the speaker from the audience. Additionally, expressions should match what is being said. Some speakers have serious expressions even when sharing good news, which is confusing to the audience.

4. Voice and vocal variety. Many presenters tend to adopt a very formal tone that is quite different from the more casual tone and vocal variety they display in their regular, day-to-day lives. The more expressive and authentic in vocal quality speakers can be, the more believable they will become. Pitch, pace, and volume are all contributing factors.

5. Pausing. Pauses are very powerful, but speakers are usually uncomfortable making them. Instead, they inject fillers, such as “uh,” “you know,” or “like.” Fillers are distracting and undermine credibility. Pauses allow the speaker to take the time to gather the next thought, breathe, relax, create a sense of drama, and eliminate filler words.

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About anubhamauryawalia

Anubha, a Trainer, Facilitator & OD&L Professional is a prolific Human Process Interventionist, created PRISM Philosophy, ( Prepare. Respect. Implement. Share. Maintain) carries 18 years of rich experience have worked with top of the line blue chip organizations like Honeywell, ICICI Bank, Moody ICL Certification were she was heading ODL, Trainings & Quality verticals. Her areas of expertise include human process intervention, Organisation Development, Change engagement Learning, Team building, POSH and Quality implementation. She is Consultant as Change Engagement & Learning for OD and delivers corporate training programs at national and international platform and First lady from India doing research on FOLLOWERSHIP. She is the Self-Discipline Strategist who relates profound truths coupled with humorous anecdotes empowering professionals to conquer their apprehension. Her work involves direct observation, real time feedback, experiential learning and coaching following Andragogy principles. Self-directed and self-motivated, Charismatic and persuasive, with the ability to rely on logic and facts to support her positions. In times of pressure, tend to be objective in her approach and direct in her communication. Naturally, optimistic, you seek out the possibilities in life. Her creativity and ability to solve problems are some of her greatest strengths. This paired with drive, vision, and methodical approach allows her to create new opportunities, keeping her experiences fresh and exciting. Preferring to develop new ideas rather than maintaining systems already in place. Bold person, whose character is marked by originality, expressiveness, generosity, determination, and a keen eye for details Natural born communicator and an adept social navigator, often others will sit by, engage new people or invite others in to make them feel at home. With a talent for creative reasoning and big picture thinking, she is a great innovator and are typically seen this way by others. Her energy and forward thinking can generate a team-oriented environment, helping to accomplish goals by motivating others, while creating an atmosphere that is fun and exciting.

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