Tag Archives: Prism

Engaged employees

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Highly engaged employees know that their contributions and levels of engagement are significantly influenced by how they approach their work. A person contributes within an organization in five ways:

1. The Private: Like a military soldier of the lowest rank must learn, the basic requirements for making a contribution are first to show up and then to follow through. Sadly, those employees who do indeed show up and follow through could outperform over half the working population.

2. The Learner: When acquiring knowledge and skills needed to perform the basic and building tasks, learners must be willing to observe, ask for and receive feedback, and practice until they can accomplish those tasks on their own. They have to be coachable.

3. The Expert: As they accomplish tasks with expertise, employees build confidence and increase their level of engagement. They deliver high-quality results with a sense of pride and ownership.

4. The Coach: Expert employees naturally have the opportunity to become coaches by training, mentoring, guiding, and developing others. Highly engaged employees make deliberate plans to do so and set these goals as personal priorities. Thus, they multiply the scale of their influence and magnify the impact they make to the organization. They unselfishly seek to help the motivation and development of others.

5. The Visionary: Highly engaged employees choose to become visionaries, seeking opportunities and solutions to build the future. They understand that success is never final and that continuous improvement is a way of life. They want to make a difference and contribute to the progress and direction of an organization. They anticipate trends, network with others inside and outside the organization, and bring people together to solve problems.

As employees progress through the different levels, they spend more time behaving in ways that increases their contribution and value to the organization, as well as their level of engagement.

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Time Savers for Life Outside Work

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Ten Time Savers for Life Outside Work 

By managing time effectively outside work, people have more freedom to do the activities they truly enjoy.

1. Hire out yard work. Yard maintenance can add hours to weekly house responsibilities. Consider hiring someone to do that work.

2. Hire a personal chef to cook dinners in advance. Many families who value healthy meals hire a personal chef to cook and freeze dinners for the week. If a personal chef is too costly, other alternatives include meal preparation businesses or cooking in bulk.

3. Hire a house cleaner. One good way to find a house cleaner is to get a referral from a friend.

4. Get childcare for errand running. When it comes time to run errands, it is more time efficient to leave the kids at home with a sitter.

5. Use pickup and delivery services. Instead of spending time running errands, consider using a courier or a pickup and delivery service.

6. Explore shopping alternatives. Online shopping has made shopping very easy. Other alternative forms of retail shopping including grocery stores that provide scheduled ordering and delivery services, and stores with personal shoppers.

7. Consider on-site car service. Many auto detailers offer on-site services which are well suited for busy people.

8. Use a travel agent to book trips. Although many online travel sites exist, travel agents have access to sophisticated tools. These can be a time saving alternative.

9. Let someone else wrap gifts. Many stores offer complimentary wrapping services.

10. Use a greeting card service. Online services exist which will send cards every year to designated people.

Ten Time Saving Technologies 

1. Handheld digital voice recorders. These can be used to record notes and dictate correspondence.

2. Customer Relationship Management (CRM) Software. CRM software enables businesses to maintain client and prospect information in a database.

3. Finance software or internet banking. Online bill paying makes managing finances easier than ever.

4. Phone and web conferencing solutions. Conference bridge lines are convenient for phone meetings, while online conferencing solutions can enhance presentations and meetings.

5. Wireless headsets. Wireless headsets are useful for people who spend a lot of time on the phone. They free one’s hands to take notes or walk around.

6. Mobile phones and text messaging. Text messages are another alternative for communicating quickly with people.

7. Instant messaging. Instant messaging is very useful in the workplace when people are in different locations.

8. E-book readers. These enable users to carry hundreds of digital books in a small, portable device.

9. GPS systems. These systems are ideal for people who travel for their jobs.

10. Digital video recorders. DVRs allow people to record television shows and then watch them at their convenience. They also allow viewers to fast forward through commercials.

SELF-ESTEEM IN LEADERSHIP

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THE ROLE OF SELF-ESTEEM IN LEADERSHIP

Leadership Session with Service Sector by Anubha

Leadership Session in  Service Sector by Anubha

One of the most important character traits a great leader must have is high self-esteem. Self-esteem is a feeling of competence, of being capable. It is important because people with low self-esteem will treat others poorly to make themselves feel better. In order to have great self-esteem, leaders must have strong senses of self-awareness. They should take time to understand their motives and be objective about them. Leaders should only take on tasks that they can be great at — if they are unable to do it well, they should delegate it. They look at themselves honestly, without arrogance or pride, and they are secure and able to learn from their mistakes. They understand that they have both strengths and weaknesses.

Leaders are also extremely self-motivated. They are dreamers and can usually see the future with clarity. Leaders set goals for themselves, each time setting the goals a little higher and gaining the commitment of others. Leaders put in the time required to meet their goals.

COMPELLING VISUAL AIDS

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Screen Shot 2015-08-12 at 7.25.37 pm* Sparingly use relevant only props. Props should generally be avoided, because they draw attention away from the speaker and suspend the audience’s imagination. They should be used only to trigger emotions, or when showing something is more effective than describing it.

* Imbue props with mul*le meanings. Certain props, like chairs, can sometimes be used creatively to convey deeper meanings.

* Use only slides that enhance a presentation. Some argue that the effort spent on designing slides is better directed into enriching ideas. Others see slide development as a way to think through and enhance one’s content. Ultimately, the choice to include or eliminate slides depends on the audience, purpose, and speaker.

* Storyboard the first draft on paper. When using slides, it is helpful to draft them on sticky notes. The notes’ size limits content length, while the adhesive facilitates easy arrangement.

* Practice design simplicity. Every slide headline should be a “so what” instead of a “what.” These headlines should be able to tell the whole story.

* Use bulleted and numbered text sparingly. Three of the best practices to follow when using bulleted text include:

  1. Begin each bullet with an action verb
  2. Avoid sub-bullets.
  3. Use between 3-7 bullets.

* Use column charts for categorical information. The most common charts in business, these are used to display categorical data when each item can be labelled on an axis. Clustered columns are generally preferable to stacked columns.

* Pie charts highlight the importance of a single data point. Pie charts are best when it is important to show the relative importance of different items.

* Scatterplots visualize patterns or trends in large amounts of data. This approach is appropriate if there are too many data points to label individually. A common type is the time series, with time on one axis and a quantity on the other.

* Jazz up slides with images. Vibrant images can enliven a business presentation. Images should be chosen for their relevance to the content of the speech.

MANAGING NONVERBAL DELIVERY

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Screen Shot 2015-08-12 at 8.11.34 pm*  Power-pose before speaking. Speakers can improve their confidence and performance simply by changing their posture before speaking.

* Enter the stage with confident energy. While all speakers feel some anxiety, the best ones are able to channel nervous energy into calm confidence. When entering the stage, they project a level of energy that reinforces the purpose of their speech.

* Speakers should settle themselves and connect with the audience before speaking. Speakers commonly fuss with papers or computers before they speak. Listeners will have a better first impression of someone who comes across as composed and relaxed.

* Decide on a base position for hands. When not gesturing, speakers need to place their hands so as to feel and look comfortable. Relaxing hands and arms at one’s sides conveys friendliness, while holding hands together at navel level appears more authoritative.

* Hold eye contact with individuals for 3-5 seconds. To encourage trust, speakers should choose specific listeners and hold eye contact with them for approximately the length of one or two sentences.

* Match movement to message and venue. Some speeches are best without movement. Business presentations and some other types need a small degree of movement. Keynotes require the most movement.

* Start and end at the front and center of the stage. This is a natural focal point for the audience. It also minimizes the distance between speaker and listeners.

* In stories, give each character a personality. To bring characters to life, it is important to give them distinctive physical presences and voices. Additionally, each character may be acted out at a particular stage location.

* Gesture naturally. There is no perfect number or type of gesture. Speakers should use whatever gestures seem natural and appropriate to the message.

* Accept applause gracefully. Standing still when finishing a business presentation signals confidence and invites questions.

* Maintain poise while exiting. Speakers who leave the stage with confidence and poise can keep an emotional bond with the audience as they depart.

* Dress to relate. It is a mistake to over- or under-dress. The speaker’s goal should be to dress in the same style and one step above the audience; for example, wearing a suit for a business presentation where most listeners’ attire is business casual.

CREATING A COMMUNICATION EXPERIENCE

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Just as a great restaurant experience involves more than just a great meal, a great communication experience involves more than just a great message. Creating a great experience relies on using people’s emotions to create connections. Without connections, messages are lost. Emotionally connective communications are created two ways:
Through behaviors that convey warmth, caring, and interest in others.
Through content that is emotionally appealing, such as stories, analogies, and humor.
The Communicator’s Roadmap provides a way of mapping every communication experience along a four-quadrant matrix, with the goal of moving from self-centered to audience-centered communication and low emotional connection to high emotional connection communication.
The quadrants in the Communicator’s RoadmaScreen Shot 2015-08-12 at 6.00.34 pmp include:
Lower left: Inform
Upper left: Entertain
Lower right: Direct
Upper right: Inspire
All communications sit somewhere on the Communicator’s Roadmap, from the smallest interpersonal interaction to the most high-profile presentation.
Intentionality is the foundation for a great communication experience, ensuring all communications make an emotional connection with the audience. The Communicator’s Roadmap brings intentionality and emotion to the communication process, providing a method for creating a great experience every time. The ultimate goal is to intentionally shift all communications along an upward and to-the-right trajectory, making them more memorable, effective, and persuasive.
Being able to deliberately transition between the matrix components is a developable skill and is key to creating intentional communications that engage and inspire others. With work and attention, every communication can be more effective.

EFFECTIVE COMMUNICATION

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Prism Session on The three parts of high performance communication that need to be mastered are: content, delivery, and state.

CONTENTIMG_0449

To put it simply, content is the sum of the words, images, and stories used to deliver a message. While people deal with content in every communication and interaction, no matter how simple, most people make the same three mistakes when delivering content:

  1. Too much information.
  2. No relevance.
  3. No point.

PhotoGrid_1446219615796This results from speakers approaching the content from the wrong angle; it is also a result of talking about what they want to say as opposed to considering what the listener needs to know and feel. Therefore the content should focus on what the listener cares about the most. Focusing on what listeners care about should not be confused with telling listeners what they want to hear in order to flatter or manipulate them. Instead, speakers needs to craft their information in a way that starts with the listeners first and crafts a message that will be relevant to them.

PREPARATION

Because speaking with intent is such a critical aspect of mastering high performance communication, preparation is absolutely necessary. Without preparation, speakers are not communicating intentionally; instead, they are just thinking out loud. Therefore it is important for speakers to know what they are going to say and why they are going to say it.

The first step in preparation is to define the desired outcome. In an effective conversation there are three possible positive outcomes:

  1. The listeners have an insight that shifts their mind-sets.
  2. The listeners make a new decision because of the conversation.
  3. The listeners take action.

Screenshot_2015-10-30-21-06-56-2Speakers must decide which of these outcomes they hope to achieve and write it down. An outcome needs to be specific, as does the way one hopes to achieve the outcome. The authors suggest writing down not just the three things the listener needs to know but also the three things the listener needs to feel in order for the speaker to achieve the desired outcome. The message must be one that is directed at producing the emotions that the listener needs to experience in order for the message to achieve its purpose.

It is also necessary for speakers to understand why the listeners should care about what they are about to hear. This is the relevance of their communication. If a speaker is not presenting something of relevance to the audience, then no one is listening. The authors suggest that the speaker write down the three solid reasons why the listener should care about what he has to say.

Finally, the most critical piece of any conversation is the point. In preparations the speaker should consider his point and boil it down to one clear and memorable sentence.

ARCHITECTURE

Just like with any good movie or book, a speech must be comprised of three things:

  1. A ramp (the beginning)
  2. Discovery (the middle)
  3. Dessert (the end)

ramp is the first few sentences of the speech, and it is the point when the speaker needs to grab the listener’s attention. This is the part of the communication where relevance becomes very important. If the information is not relevant, then the purpose of the ramp has failed.

The authors provide a list of powerful strategies speakers can use when developing a ramp:

1. Open with the word “you.” This gives the speaker an immediate advantage because he is talking about the members of the audience’s favorite topic–themselves.

2. Use a powerful statistic. The authors also refer to this as a “sexy number.” Sexy numbers contain an element of surprise.

3. Ask a question.

4. Shock them.

5. Make a confession. Being vulnerable helps make the speaker relatable.

6. Use the word “imagine.” Imagine is an incredibly powerful word because it makes the communication interactive.

7. Tell an historical anecdote.

8. Tell a story. Stories help speakers establish human interest in their data.

Another important part of the beginning of a speech is the road map. A successful road map is brief and easy to understand. This is not the time to inundate the audience with a daunting run down of everything the speaker is about to say to them.

The road map should:

*Tell people how long the speaker is going to be speaking.

*Give a preview of the structure.

*Set up the rules of engagement. For example, asking the audience to hold their questions until the end.

Once the ramp and the road map have been established, it is time for the speaker to provide the listeners with knowledge. This is the middle of the speech or the discovery portion. The authors suggest that the speaker organize the discovery section into what they term the three points of delivery, or PoDs, for short.

Three is an effective number because the human brain handles information not in an endless stream but in meaningful chunks. Individuals cannot follow structure of chunks of seven or twelve. It is important that no matter how complex the topic may be, it is reduced to three clear points without dumbing down the material. Because the speaker already documented the three things the listeners needed to know when he was preparing the speech, the three PoDs should be easy to identify. The middle of a speech should also include a summary of the PoDs and a Q&A section before the speaker moves into the end, or the dessert.

The dessert is an important part of the speech because it allows the speaker to take back control, regardless of how difficult a Q&A section might have been. Because the last thing the audience hears will be the thing that stays with them longest, it is extremely important that the dessert produces a strong emotion. Again, the speaker should refer back to his preparation when he documented what a listener needed to feel.

TECHNIQUES

A term used to describe the quality of a message that sticks in people’s mind is its “stickiness.” In order to make something stick it must be simple, emotional, and vivid. The authors provide a variety of techniques designed to ensure that a speaker’s message is sticky. They are:

1. Stories: Using stories creates bonds, accelerates understanding, and demonstrates empathy.

2. Metaphors: Metaphors allow speakers to focus the listeners’ attention where they want it. They accelerate the speed of understanding, create feeling, and can simplify complex ideas.

3. Active Language: The most powerful language is fresh, concrete, and set at the appropriate level of intensity. Speakers should avoid trendy words or business acronyms, which can make speeches seem dated and stale.

4. Refrain: Because listeners will immediately forget 90 percent of what is said to them, a refrain becomes a powerful tool that allows the speaker to repeatedly weave the point of the speech throughout the entire discussion.

5. Q&A: Dialogue is necessary to create trust and rapport with the audience, and the Q&A is essentially opening up a speech to the audience, allowing dialogue to occur. It is also an opportunity for speakers to demonstrate their knowledge and trustworthiness.

DELIVERY

After spending valuable time developing the strategies and content of the speech, speakers have developed a lucid and relevant message. Now, the way in which that message is delivered becomes the next step. The authors state that great ideas are not enough and that speakers need to bring their ideas to life with warm and personal delivery. Speakers have a number of instruments available to them to achieve this type of delivery.

VOICE

While it is true that many people are uncomfortable with the sound of their own voices, the authors suggest that this may have less to do with the sound and more to do with the fact that their voices are revealing what they are not saying or their inner states. In an effort to be less transparent, speakers will often flatten out the emotion in their speech; unfortunately by doing this, they also inadvertently make themselves less interesting to the listeners.

The authors suggest that speakers spend time working on their voices, the same way an actor would, with a focus on breath and vocal variety.

Abdominal breathing, the type of breathing used by professional singers and actors to support their voices, is a useful tool for speakers to employ. By focusing on breathing deeply throughout a presentation speakers can avoid having their chests and throats tighten up.

While breathing deeply helps speakers keep their own emotions in check, the vocal variety employed throughout a speech is instrumental in conveying the emotions that speakers want their audiences to feel. Vocal variety is also important because varying the volume, pitch, and tempo of a speech ensures that the speech does not become monotone, which always results in a bored audience.

POSTURE AND MOVEMENT

When speaking to a crowd, the audience does not just judge what the speaker says or how he says it; the audience is also influenced by the speaker’s body language. Failing to consider posture and movement during a presentation could inadvertently derail or even contradict the message the speaker took so much time to craft.

The authors suggest that speakers carefully plan their entrances and, when possible, enter from stage right, because in Western culture people read from left to right; so when a speaker enters from the audience’s left they make a positive association.

After his entrance, the speaker should do three things before he begins to speak:

1. Stop. After entering the stage the speaker should stop and stand still in what the authors describe as heroic neutral, a relaxed stance characterized by a lifted sternum and arms loose at one’s sides. Stopping focuses the audience’s attention and gives the speaker a moment to settle in.

2. Breathe: By taking a breath, the speaker is preparing himself for the event. The breath in also brings brightness to the speaker’s eyes and prepares the voice to speak.

3. See: The speaker needs to also take a moment to really see his audience. This conveys the message that the speaker is happy to see them. Even if the light prevents audience members from being visible, the speaker should envision their faces in his mind.

Attention should also be given to the use of hands, since their position is one of the strongest indicators of body language. Hands held in front are seen as a defensive position; therefore, they should be down by the speaker’s sides when the speaker begins in the heroic natural stance. This allows the speaker to use them freely throughout the speech for emphasis.

In order to effectively use body language to their advantage, speakers should try and resist the urge to stand rooted behind a podium. This creates a barrier between the speaker and the audience and diminishes the connection. The speaker should, after he begins to feel comfortable, come out from behind the podium and move about the stage. It is important that when moving across the stage speakers do so with motivation, to avoid looking as though they are wandering about. The authors also suggest that all movement cease when speakers are delivering a “landing phrase,” a phrase that they want to land with emphasis.

In most cases, unless conveying a sad or troubling story, a smile is one of the best expressions a speaker can use. Eye connection is also a very important tool that allows speakers to establish a connection and convey interest and openness with the audience. When speaking to a crowd, speakers should avoid scanning the crowd; instead, they should make what Meyers and Nix refer to as “connected conversations.” In connected conversations, speakers deliver sections of their speeches to individuals. If it is a large audience, the speaker can divide the audience into quadrants and move randomly from quadrant to quadrant when isolating the individuals to speak to.

STATE

Just as a speaker needs to prepare his content and delivery, the speaker’s state is equally important when delivering an effective speech. A speaker’s state is comprised of the body, the minds-eye, and personal beliefs.

The body and the language it conveys are as important, if not more, than the content of what the speaker is sharing. But the speaker’s state of mind can also be a powerful influence on the speaker’s success. Speakers should choose what to focus on and consider this the mind’s eye. The mind’s eye should not wander about randomly, but should focus on questions that have powerful presuppositions in them. Instead of asking himself, “What will go wrong in this speech?” the speaker should shift his mind’s eye to a reframed question, such as, “What can I gain from this speech?”

It is human nature to focus on the negative rather than the positive, and this tendency can impact an individual’s beliefs about himself. Speakers should examine the beliefs they have about themselves before going out to deliver a speech, since people’s belief systems are nothing more than self-fulfilling prophecies. If a speaker believes that he is not smart enough, engaging enough, or educated enough to hold his audience’s attention, then he will not. It is important for the speaker to reframe his beliefs to enable him to succeed.

HIGH-STAKES SITUATIONS

Sometimes there are situations when one-on-one conversations or communications are critical. These are moments when one’s reputation may be on the line or one may be trying to land an important client.

One high-stakes situation is the conversation that one would like to avoid having at all costs. The author’s call this a “courageous conversation” since it requires courage. They recommend that there are times when one must “put the fish on the table,” or address the problem at hand in a direct and courageous way. Sometimes, it is the only way to move toward a resolution because one’s courage and willingness to address something can help build a bond. A bond is absolutely critical in any courageous conversation because without it, one loses the power to influence the other person.

Another high-stakes situation is crisis communication. Because crises are unavoidable, everyone will have to deal with one eventually. There is a clear formula people can use when communicating to interested parties after a crisis unfolds:

  1. Detail what is known for sure.
  2. Explain what is still unknown.
  3. As a leader, the person speaking should explain what he or she thinks about the situation.
  4. Tell people what they can do to help.
  5. Explain what they can count on.
  6. Create hope by explaining how the struggle they are facing will make them stronger.

PRESENCE

Becoming one’s authentic self will allow one’s full leadership presence to show. Developing presence is a process of subtraction–taking away those things that are obstructing the authentic self. Just as a speech delivered with intent can be most powerful, a life lived with intent can be equally as powerful. When individuals determine what they are passionate about in life, this provides them with a goal to which they are emotionally connected. To help determine this, the authors suggest that individuals create what is called “a personal vision statement”–a statement about the qualities of character by which a person commits to live.

PERFORMANCE ENABLERS

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“Performance” is one such word we all look upon. Performance should be constantly delivered which is the most challenging task. We might find various enablers for same and during our program with multinational manufacturing unit with mid management by our Senior Trainer Ms.Babita, we realised the most important enabler for Performance is

– RESPECTING OTHERS followed by
– EFFECTIVE COMMUNICATION

PhotoGrid_1404133288708-2Half the battle is won if we Respect Others, we should constantly work on both the enablers and deliver best to achieve our Self and Professional goals.

You can get connected to us for our Flagship program “PERFORMANCE ENABLER” to know 7 enablers for Performance at training@prism-global.org or visit http://www.prism-global.org

Do Number of Words have SUCCESS MANTRA

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SOMETHING INTERESTING…. I REALISED – How numbers of letter in a word changes our thought process and make us achieve what we want. We can be individualist in our approach with “i” but when we talk about “V” i.e we, being together is a first step that we need to take or for that matter my vs we ( 2 letter words) . Further, all the challenging situation can be handled in joyful manner rather than feeling sad and rather than thinking why sadness in my life. When you enjoy the moment you see challenges from different eye. So EnJOY.

Spread Love without any expectation. Although you have full right to Hate, but once just change your lens from hate to love, you will see life moving in your terms of your condition. We sometimes get trapped in to be happy or get angry – 5 letter word- and not to miss Lying vs Truth. You should never lie just to make other person feed good rather be truthful and with assertive approach be honest.

Now choice is all yours success or failure – both are in your hands and its you who make choice between both of them. Nothing is easy but nor tough either ….. we have to keep trying till we achieve. and Lastly be POSITIVE – even though good photograph are developed from Negatives.

Its COINCIDENCE that all the opposites of each words are with same number of alphabets,

Its we who decides our DESTINY. The SUCCESS MANTRA with letters of words…… Visit http://www.prism-global.org/index.html. 

 

 

 

JOIN YOUR DREAM COMPANY – Best Employer Brand

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Are you looking for Competitive Salary OR Employee Benefit OR Job Security OR ALL IN ONE than 2014 result says Microsoft emerged as the Most Attractive Employer with L&T in Infra sector, Sony India in Manufacturing, SBI in Banking, Tata Power in energy sector and we can’t ignore TAJ in hospitality sector.
Even after having three trump card for employee , they have other cards to offer : financial health of organisation, great WLB(work life balance), great career progression.
To all my GEN Y friends….. get your dream come true by joining EMPLOYERS of INDIA

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Image courtesy Prism Trainings and Consultancy http://www.prism-global.org
contact training@prism-global.org

( survey was conducted in 23 countries with 2 lacs respondent and In India 8015 respondent gave their views)

#Prism #Training #best employer #Softskills