Tag: HR
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HIGH PERFORMANCE COMMUNICATION
High performance communication is necessary to ensure that when people speak, their voices will rise above the ceaseless chatter and infinite information people will be bombarded with each day. There are three requirements necessary to achieve high performance communication: 1. A clear strategy: Speakers must develop a clear strategy for their presentations based on the desired…
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MEASURING CUSTOMER EXPERIENCE MATURITY
Marketers can only measure things they can manage. Therefore, the authors developed the Sitecore® Customer Experience Maturity Model™ to walk people through the customer experience incrementally and to understand how to measure it. Since connecting with customers is a goal that continually evolves, this model offers seven stages to map the customer experience and offers…
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Succeeding at Job Interviews
The following characteristics and behaviors are likely to appeal to an interviewer: *Being well-rounded, interesting, and curious about the world. *Caring about more than just the specific job and showing interest in the entire business. *Sharing a passion for something. *Demonstrating a willingness to admit to mistakes and embracing them as learning opportunities. *Having opinions…
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TALENT MEASUREMENT & ASSESSMENT
TOOLS OF THE TRADE Part of the reason that many businesses struggle with talent measurement is because they do not know what measurement methods and tools are at their disposal. Considering the following eight measurement methods: 1. Tools for sifting candidates. Sifting tools are a common component of many firms’ hiring processes. Typically, sifting tools are…
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TRUST AND CREDIBILITY
When communicating with people who are angry or worried, four factors govern the perception of trust and credibility: Caring and empathy Openness and honesty Dedication and commitment Expertise and competence Under normal circumstances, people assume anyone they meet has these qualities, or they are willing to give them the benefit of the doubt. When they…
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HOW TO BUILD SELF-CONFIDENCE
SELF-CONFIDENCE TOOLS AND STRATEGIES Success in the workplace is tied to self-confidence, which is a key competency in the self-awareness cluster of Emotional Intelligence. According to the author, “a confident leader exudes a strong self-presentation and expresses him or herself in an assured, impressive, and unhesitant manner.” Henry Fisker, the CEO of the luxury car…
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Cognitive Learning
Six cognitive strategy groupings can speed up learning, improve learner retention, and accelerate the learning process. Cognitive strategies are the thought processes with which people study and learn. Unlike metacognitive skills, which are higher-level functions, cognitive strategies are applicable to specific, practical learning situations. Good learners use a variety of strategies in the classroom The…
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HOW TO IMPROVE FOCUS AT WORK
Ten Ways to Improve Focus at Work One of the best ways to use time most effectively is to improve one’s concentration skills, love to recommends the following techniques. 1. Start small. Concentration can be learned by taking small steps over time. 2. Find a quiet place. It easier to concentrate in quiet workspaces and less busy…
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MINDSET OF GENERATION Y
Employers need to encourage and foster a mindset in their youngest employees that is receptive to constructive criticism. Gen Yers need to understand that not all assignments will be high-level and that salary is commensurate with experience. Managers need to understand that this generation wants to, and can, make a difference to keep the country…
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SELF-ESTEEM IN LEADERSHIP
THE ROLE OF SELF-ESTEEM IN LEADERSHIP One of the most important character traits a great leader must have is high self-esteem. Self-esteem is a feeling of competence, of being capable. It is important because people with low self-esteem will treat others poorly to make themselves feel better. In order to have great self-esteem, leaders must…
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