Tag Archives: #Communication Prgoram

MANAGING NONVERBAL DELIVERY

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Screen Shot 2015-08-12 at 8.11.34 pm*  Power-pose before speaking. Speakers can improve their confidence and performance simply by changing their posture before speaking.

* Enter the stage with confident energy. While all speakers feel some anxiety, the best ones are able to channel nervous energy into calm confidence. When entering the stage, they project a level of energy that reinforces the purpose of their speech.

* Speakers should settle themselves and connect with the audience before speaking. Speakers commonly fuss with papers or computers before they speak. Listeners will have a better first impression of someone who comes across as composed and relaxed.

* Decide on a base position for hands. When not gesturing, speakers need to place their hands so as to feel and look comfortable. Relaxing hands and arms at one’s sides conveys friendliness, while holding hands together at navel level appears more authoritative.

* Hold eye contact with individuals for 3-5 seconds. To encourage trust, speakers should choose specific listeners and hold eye contact with them for approximately the length of one or two sentences.

* Match movement to message and venue. Some speeches are best without movement. Business presentations and some other types need a small degree of movement. Keynotes require the most movement.

* Start and end at the front and center of the stage. This is a natural focal point for the audience. It also minimizes the distance between speaker and listeners.

* In stories, give each character a personality. To bring characters to life, it is important to give them distinctive physical presences and voices. Additionally, each character may be acted out at a particular stage location.

* Gesture naturally. There is no perfect number or type of gesture. Speakers should use whatever gestures seem natural and appropriate to the message.

* Accept applause gracefully. Standing still when finishing a business presentation signals confidence and invites questions.

* Maintain poise while exiting. Speakers who leave the stage with confidence and poise can keep an emotional bond with the audience as they depart.

* Dress to relate. It is a mistake to over- or under-dress. The speaker’s goal should be to dress in the same style and one step above the audience; for example, wearing a suit for a business presentation where most listeners’ attire is business casual.

VISUAL AIDS in PRESENTATION SKILLS

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Visual aids clarify information and transmit it more efficiently. As the saying goes, “A picture is worth a thousand words.” They also anchor the presentation and keep the presenter on task. Screen Shot 2015-08-12 at 7.25.37 pmAudiences enjoy visual aids, no matter how charismatic the speaker. They also help those who are visual rather than auditory or kinesthetic learners.

Although seemingly outdated, traditional visual aids such as flip charts and overheads still have their place. Flip charts are large and can be difficult to transport, but every good speaker should know how to use them. They do not need a darkened room or any supporting technology. Good charts are few in number, simple, and bold. Practicing on plain paper ahead of the presentation will help.

There are a few tricks for flip charts:

*Leaving a blank page between each one used will prevent bleed through.

*Writing done lightly in pencil ahead of the presentation will not be visible to the audience. This is useful trick for notes, such as reminder of what’s on the next page.

*Flip charts can be reused if they are handled properly between engagements.

*Adding color is good, but only one accent color should be used along with black.

*Perforated flip charts allow pages to be removed and hung around the room. Post-it-note style charts are also available.

Many speakers use handouts because they ensure every audience member can see the main points. They also provide a reference for later. However, if the audience reads a handout instead of watching the presentation, they can distract from the speaker.

Most speakers today use LCD projectors attached to computers. The price of projectors and projector bulbs, once prohibitively expensive, has fallen significantly. Laskowski also carries a set of portable speakers that plug into his computer. The projector should be given a dry run before the presentation, ensuring that it is positioned the proper distance from the screen, that everything is connected properly, and that there are no technical problems.

No matter the medium, visual aids must be large and clear. For an audience 30 feet away, a 24-point type might suffice, but at 75 or 100 feet, the speaker needs letters as large as 48 point. Also, whether visual aids are as low-tech as flip charts or as high-tech as LCD projects, there is no substitute for practicing, including a quick run through the visual aids on site before the performance.

GIVING AND RECEIVING FEEDBACK

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Businesspeople need feedback to guide their careers and direct business results. Feedback is given for only two reasons–to maintain or change behaviors. Positive Screen Shot 2015-08-12 at 7.15.55 pmfeedback is a milestone that lets employees know they are on the right track. Negative feedback helps them understand how to get back on the right track. To ensure tasks that are done effectively and in a timely manner are repeated, positive feedback must be given to those performing the tasks and appreciation must be expressed.

When people receive negative feedback, they usually become defensive. They will typically go through five stages before accepting the information: shock, anger, resistance, acceptance, and then hopefulness. To reduce a recipient’s defensiveness, the person giving negative feedback can be specific, focusing on actions, consequences of the actions, and alternative methods and behaviors for future performance.

USING THE FEEDBACK FORMULA

When a businessperson has established a trusting relationship with someone and secured permission to give him or her feedback, it should be done in less than two minutes. Short, direct messages are easier for recipients to hear and act on. The recipients might not like what is being said, but they will appreciate the candor with which it is being said. The Feedback Formula for saying anything to anyone uses the following eight steps:

  1. Explaining the topic of the conversation.
  2. Empathizing with the recipient.
  3. Describing the observed behavior.
  4. Defining the impact of the behavior.
  5. Asking the recipient for his or her observations of the situation.
  6. Suggesting a different behavior for the next time.
  7. Agreeing on next steps and improved processes.
  8. Expressing appreciation by saying “thank you.”

MAKING SHIFT

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There is no way to make someone shift to a more optimal motivational outlook, but leaders can help get their employees on the right track by havingmotivationaloutlook conversations. These conversations are useful when a situation is negatively affecting a person or when his or her outlook is having a negative effect on the team or organization. They are also important when a leader sees potential in someone and wants to develop it, wants to offer a person support, or is stressed or afraid to deal with a situation that is draining his or her own energy.

Motivational outlook conversations will not be successful if leaders are trying to problem solve, are imposing their personal values, or are expecting a shift in outlook to occur as a result of the conversations. Leaders should never take the tone of, “I’ve been where you have and know how to solve your problem,” assume that the person shares the same values, or become exasperated if the person does not immediately make a shift.

There are three core parts of making outlook conversations successful:

1. Prepare: The most important part of the process is for leaders to shift their motivational outlooks about conversations prior to starting them. This requires examining their own sense of well-being and thinking about how they can link their values to their conversations. Conversations should begin from a place of mindfulness and nonjudgment.

2. Trust the process: Leaders must then allow the process to take its own course and follow the three skills for activating optimal motivation. They should ask permission from others to explore their current motivational outlooks and feelings around the task, goal, or situation. They should also listen for cues in body language, spoken language (e.g., “I have to” versus “I get to”), and signals regarding if their psychological needs are being met or how well they are self-regulating. Next, they should present the Spectrum of Motivation model and explore the implications of shifting to a different motivational outlook and how to use the MVPs. For instance, leaders can help their employees practice mindfulness by asking permission to use the Power of Why technique; this involves asking them a series of “why?” questions to help uncover the real reasons behind their suboptimal outlooks.

3. Reflect and close: Leaders should then ask employees if they will commit to a particular motivational outlook or if they will continue examining and identifying where they are. Demonstrating ongoing support builds a sense of relatedness, and discussing strategies they can use for self-regulation can help develop a sense of competence. It is important that leaders also reflect on outlook conversations after they are over. Do they feel drained or energized? Did they struggle to remain nonjudgmental?

It can be particularly difficult for leaders to let the outlook conversation process unfold without problem solving, but when leaders trust the process they will find that it has much better outcomes than typical problem-solving meetings.

Liars : WHY & TYPES

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Anubha's session is well appreciated in Industry.

Anubha’s session is well appreciated in Industry.

Lying in the workplace is something that happens every day in every company. It has become common nature for people to use deception and lies to quietly sway the decision-making processes imperative for an organisation to succeed. My question is to you reader is : Why do people lie in the first place?

One theory about why people lie is that the need to lie is deeply rooted in the subconscious. Lying was a survival skill that kept dishonest early humans alive longer than honest ones. Lying is a skill that is learned rather than inherently known, and it is actually considered a milestone in brain function when lying is achieved by toddlers. Lying begins at a young age and keeps continuing on through teenage years and into adulthood.

Although almost everybody lies, there are four distinct types of liars seen in the workplace:

  • Occasional Liars:
      This is where most of the lying population falls. These people do not like lying, but will do it sometimes. They are very easy to spot in a lie.
  • Frequent Liars:

This group of people lies often. They are so practiced that their lies become harder to define.

  • Habitual Liars:

These types of liars lie all day. Lies become a part of their everyday communication.

  • Pathological Liars:

This group lies instinctively and not necessarily for personal gain. They also tend to believe what they are lying about.

Lies also happen at all levels of a company, including:

*Senior Leaders: This group has the most impact because their employees look to them for direction. Goman’s study found that this group tends to omit information or mislead employees from the whole truth.

*Managers: Managers are the people who are closest with employees. Unfortunately, the lies managers were most often observed making were ones regarding responsibility for the success or failure of a situation, and not keeping their promises.

*Colleagues: Many of the lies that employees make are small and do not result in huge consequences for the company. The biggest lies that employees make deal with backstabbing and unethical work.

The biggest liars in the workplace are varied and can come from any type of background. Differences include:

*Gender: Although both men and women lie, they lie differently from one another. Men are more likely to seek personal gain and will tell lies that make them look more impressive. Women will tell lies that revolve around themselves, but that focus directly on other people. They also tend to lie mostly to other women.

*Socioeconomic Class: In Goman’s study, people of a higher economic class were shown to be more likely to lie than those from a lower economic class.

Influence : A tool of Persuasion

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We all are using persuasion in our life. One of the key is its very important to Show your audience that you have a well-thought-out plan of action.  My question to you reader is, Can you identify your audience. Before you  persuade analyse your audience whether its a PhotoGrid_1431479256461-2

1-Supportive audience: you start with their support,

2- Uncommitted audience: neutral,

3- Indifferent audience: have to get them to pay attention

4-Opposed audience: against you before you start.

Once you determine what kind of audience you are going to deal with, than use Aristotle’s Appeals,  you will persuade your audience. Logic was designed for science “for the purpose of attaining the truth” 

Logos (logic) – Reason which begins with specifics and moves toward a generalization is inductive. Support your reasons with proof i.e

Facts – can be proven,  Expert opinions or quotations,

Definitions – statement of meaning of word or phrase ,

Statistics – offer scientific support,

Examples – powerful illustrations ,

Anecdote – incident, often based on writer’s personal experiences ,

Present opposition – and give reasons and evidence to prove the opposition wrong

Ethos (personal credibility) – convince your audience that you are fair, honest, and well informed.  They will then trust your values and intentions. Citing your sources will help this area, Honesty – Your audience is looking for you to have a strong sense of right and wrong.  If you have a good reputation with this people are more likely to listen to you,

Competency –  Meaning capable of getting the job done,

Energy –  Through non-verbals like eye contact and gestures,and  a strong voice and inflections, a speaker will come across as charismatic,

Pathos (emotions)- a carefully reasoned argument will be strengthened by an emotional appeal, especially love, anger, disgust, fear, compassion, and patriotism, *“feeling” the speech.

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 Anubha Walia is an International Trainer, Facilitator and OD Specialist, founder of Prism Trainings & Consultancy, specialises in Human Process Facilitation carries  15 +  years of rich experience at senior role  in Trainings & Quality. Her expertise includes  Followership & Leadership, Team building and Quality Change Agent specialist.

COMMUNICATION MEANS CONNECT

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Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.” -John C. Maxwell.

Connecting with Self, dyad or in group by using either of the medium now or then, even though means are different but we need to connect to grow. Prism Trainings flagship Program – Communicate to Connect, helps you to learn all the important aspect of communication, using social media too.

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Sharing small inputs from Program. If you are looking for Communicate to Connect program, please email us at training@prism-global.org.

visit http://www.prism-global.org