Anubha Walia Blog

Tag: #ChangeAgent

  • HIGH PERFORMANCE COMMUNICATION

    High performance communication is necessary to ensure that when people speak, their voices will rise above the ceaseless chatter and infinite information people will be bombarded with each day. There are three requirements necessary to achieve high performance communication: 1. A clear strategy: Speakers must develop a clear strategy for their presentations based on the desired…

  • MAKING IT WORK with GENY

    Making Work Meaningful Millennials want to know that what they do matters. They want to understand the context and contribution of their work, particularly if they feel the work is menial and entry level. Management can help keep these workers interested by involving them immediately in an onboarding process. From the start, a new-hire Millennial…

  • CREATE YOUR OWN UNIVERSE

    In the business world, individuals must attempt to understand their unique gifts and contributions and use that understanding to effect change in their organizations. This process requires self-reflection and having the determination to follow one’s “passion, imagination, and vision.” Study–Finish What You Start For many, the path to success begins with formal education. Lessons learned…

  • BEST COMMUNICATOR : IN NEW JOB

    T’S ALL ABOUT THE PEOPLE The best communicators are first and foremost keen listeners and keen observers. Speakers engage their audiences by listening to and observing audience members, then tailoring their communications to appeal and engage those members. These principles apply to the work environment as well. New employees’ first order of business will be…

  • HOW CAN YOU DETECT LIES

    Body language is very helpful when it comes to detecting lies, but it is not the only method people can use. We teach the same in our Train The Trainer session. There are 30 non-visual cues that can be used to aid in the detection of lies. All behavioural has to be observed and learned.…

  • TRUST AND CREDIBILITY

    When communicating with people who are angry or worried, four factors govern the perception of trust and credibility: Caring and empathy Openness and honesty Dedication and commitment Expertise and competence Under normal circumstances, people assume anyone they meet has these qualities, or they are willing to give them the benefit of the doubt. When they…

  • A FORMULA FOR RESPONDING

    When dealing with a hostile audience, business people are likely to face questions that challenge their credibility as well as those that question facts. The underlying message of a credibility question asks “Why should we trust you?” or otherwise indicates that the speaker’s CODE score is wavering. Greenberger’s formula for answering such questions is the…

  • COMMUNICATION AND EMPATHY TOOLS AND STRATEGIES

    Communication and empathy are the basis of all social and relationship skills, and a core competency of emotional intelligence. Nadler states that the communication competency includes listening with an open mind, sending convincing and clear messages, and cultivating an empathetic give-and-take. The empathy competency includes understanding other people and being actively interested in other people’s…

  • SOURCE OF CONFLICT

    WHAT WE ARE ARGUING ABOUT MATTERS: SOURCES OF CONFLICT It is important to think about the source when thinking about the solution. The main sources of conflict include the following: * Information conflicts. These involve facts or numbers–the easiest conflicts to address. Managers can start by agreeing on the source of data and how to get…

  • RESOLVING CONFLICT

    KEYS TO RESOLVING CONFLICT Once managers understand conflict, and how it arises, they can start to build an environment that encourages conflict resolution. Shearouse suggests managers start by focusing on the following: * Trust * Apologies and Forgiveness * Anger * Humor * Time Building Trust  If trust is so critical, how do managers establish…