Month: November 2019
GIVING FEEDBACK – SWEET OR SOUR?
Feedback is an effective communication tool because it is based on fact and observation. The author defines feedback as “telling people on a regular basis how they are doing in relation to the expectations and goals.” This communication should focus on helping employees meet their objectives. Feedback should be given immediately after observing a certain…
DON’T HAVE TIME TO LISTEN?
Listening is the greatest skill managers can possess; it is an integral part of all relationships. Listening proves that a manager cares, and it earns the trust of employees. In order to demonstrate attention, a manager should use open body language, make eye contact, and drop any busywork to openly face the employee. To further…
TOP-TIER QUESTIONING TECHNIQUES
Managers use questions in nearly every aspect of their business to gather information and opinions. Highly skilled managers, however, are familiar with questioning techniques that maximize communication of information and foster productive relationships. Asking the right questions can move work forward by stimulating individuals to conceptualize and make decisions, and to think creatively. Managers who…