The most important skill for any leader to have is the ability to communicate effectively. image1-4.jpegThis means clearly articulating a vision, connecting with people in a way that promotes understanding and listening to really hear what people have to say. Six obstacles limit effective communication:Screen Shot 2015-11-13 at 5.35.33 pm

  1. Moving too fast, which can happen due to overreliance on email and texting.
  2. Listening too little.
  3. Failing to show respect for others.
  4. Making assumptions about what others know or understand.
  5. Ignoring the importance of nonverbal communication.
  6. Not checking for understanding.

A key aspect of effective communications is asking the right questions at the right time. There are two kinds of questions:

  1. Closed questions: Questions that can be answered with a simple “yes” or “no.”These questions convey minimal information.
  2. Open questions: Questions that begin with journalists’ words: who, what, when, where, and why. Open questions produce more information and can be followed by phrases such as “tell me more,” to solicit more information.

The Johari Window, a communications model developed by Joseph Luft and Harrington Ingham, stresses the two-way nature of communication. Exposure, on the vertical axis of the window, is the measure of how well communicators let others know what is going on in their minds. Feedback, on the horizontal axis, measures how well communicators are receiving and understanding what is going on in the other party’s head.

There are 10 approaches that can help leaders increase the amount and effectiveness of their exposure. Leaders must:

  1. Be sure their specific concerns are clear by describing specific situations and how they reacted.
  2. Never assume they know what others are thinking or feeling.
  3. Be careful not to convey a judgment — positive or negative — of other people’s characters.
  4. Give concrete examples of what they mean.
  5. Give information rather than advice.
  6. Tailor their conversations to the receivers’ needs.
  7. Check for understanding.
  8. Avoid overloading receivers with information beyond what they can handle and use.
  9. Be level with receivers without “leveling” them.
  10. Maintain their sense of humor and be willing to laugh at themselves.

Listening is a very important part of effective communication. People engage in four types of listening:

  1. Physical listening: The listener is bodily present, but not really paying much attention to what is going on.
  2. Tape listening: The listener is not really interested in what the other person is saying, but is just attentive enough to be able to repeat back word for word what has been said if asked.
  3. Judgmental listening: The listener is developing a rebuttal rather than seeking to understand what the other person is saying.
  4. Active listening: The listener is 100 percent present, with a goal of understanding and not necessarily agreeing.

Active listening is the preferred listening style. One tool to help achieve this is paraphrasing, or repeating what the other party has said in an accurate and neutral summary. The second is reflection, or acknowledging the feelings or emotions the other party has conveyed. In both paraphrasing and reflection, it is important for people not to sound condescending or to give the impression that a technique is being employed.


About anubhamauryawalia

Contact us at 919818446562, Anubha, a Trainer, Facilitator & OD&L Professional is a prolific Human Process Interventionist, created PRISM Philosophy, ( Prepare. Respect. Implement. Share. Maintain) carries 18 years of rich experience have worked with top of the line blue-chip​ organizations like Honeywell, ICICI Bank, Moody ICL Certification were she was heading ODL, Trainings & Quality verticals. Her areas of expertise include human process intervention, Organisation Development, Change engagement Learning, Team building, POSH and Quality implementation.

35 responses »

  1. Really, it’s true.. many a times it happens in training that audience don’t get connected with trainer. The article gives a solution to such problems and I would like to implement the same in my next training. Thanks for the wonderful article.

    Liked by 1 person

  2. I found the topic very innovative. It is helpful to me in understanding the technical aspects of any kind of interaction. Definately I will implement the same during any discussion.

    Liked by 1 person

  3. Really its amazing…..person like me who think that he is perfact one….Now i can say she is only “Anubha” who prove me wrong….😧😧😧 after her sessions i realise a lot of scope for improvement …..Thank you very much Anubh….

    Liked by 1 person

  4. Brilliantly designed Training Program with focus on overall enhancement of teaching skills and diversified methodology has taken the Trainer to a next higher level in imparting knowledge in an effective manner and making it a delightful experience.

    Liked by 1 person

  5. Communication is the very impactful thing one has …one conversation can be fruitful if the listening and conveying part is well banlanced ..keeping in mind the gesture to talk ,not interrupting while one is sharing smthing,and the most important never make the other person being judged by anyway ..these all thing makes a communication better and fruitful too

    Liked by 1 person

  6. Communication has always been about connecting with the world and its people around. Communication with right amount of listening, saying, respect, and understanding can make the outcome as per ones needs and expectations. I now can understand how important it is to have a measurable communication by being careful and aware enough in any situation and environment as that is what will carry forward our true confidence, security and assurance.


  7. Communication helps us in connecting well with the world. It is just not to talk but to listen carefully and know what others are saying. The article is amazing as it helps me to know more about how we can communicate well with others

    Liked by 1 person

  8. Active listening is something that promotes a better image of ones self in professional environment.will try to inculcate this habit too!
    Thank you for the informative article.

    Liked by 1 person

  9. Communication promotes better understanding of people, reduce conflict and enhances relationship. With this article we can learn effective communication,and importance of listening, as the foundation to good communication


  10. After reading this article I found that communication without respect is useless.Its important to know the way of taking with eachother,this article is really helps me thank u mam……

    Liked by 1 person

  11. Well no doubt the article is relevant regarding basic leadership and communication skills,for a lot of times it happens that due the dominant behavior of the leader other members often get offended and belittled which makes them feel neglected, unworthy and replaceable. This makes their confidence level go down as they start doubting themselves which affects their interest in doing their part properly eventually leading to a not so good result of the team. In such cases how the leader communicates with each and every member of the team plays a crucial role.

    Liked by 1 person

  12. Lots of good tips included in this article, easily relatable and can be implemented. Will definitely try to follow these and improve my communication skills.

    Liked by 1 person

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