Company leaders should test their expectations with the following S.M.A.R.T.E.R. measurements to ensure clarity:
• Specific: A detailed vision of the actions and deadlines that are required for the project must be provided.
• Measurable: The project completion point must be specific and measurable.
• Attainable: The goal must be realistically attainable by the team with its current resources.
• Results oriented: The requested task must move the company toward a desired objective.
• Trackable: There should be measurable milestones along the way to ensure progress is being made.
• Ethical: The requested tasks must align with personal and company values.
• Recorded: There should be someone aside from the requestor who knows about the effort and is available to answer questions.
After a manager presents expectations that have passed the S.M.A.R.T.E.R. test, he or she still must ask employees to reflect back what is being asked of them. This helps to ensure that the leader’s vision is being accurately communicated to staff.