Anubha Walia Blog

Month: December 2016

  • Trainers’ Fun and Games

    Games are effective tools for both cultivating audience engagement and establishing a fun atmosphere. Icebreakers are often the best to start with, since they are particularly effective at warming up groups. Examples of icebreakers include: • Basics. Participants share their names, organizations or departments, experience related to the topic, what they would like to learn,…

  • LEVELS OF CONFLICT

    Understanding the levels of conflict is also important. If the conflict has grown from a minor disagreement to a fight, the tools that work for minor disagreements will not work anymore. Shearouse outlines five levels of conflict, adapted from Speed Leas’s Moving Your Church Through Conflict: 1. Problems to solve. A problem is discussed, and a solution…

  • SOURCE OF CONFLICT

    WHAT WE ARE ARGUING ABOUT MATTERS: SOURCES OF CONFLICT It is important to think about the source when thinking about the solution. The main sources of conflict include the following: * Information conflicts. These involve facts or numbers–the easiest conflicts to address. Managers can start by agreeing on the source of data and how to get…

  • RESOLVING CONFLICT

    KEYS TO RESOLVING CONFLICT Once managers understand conflict, and how it arises, they can start to build an environment that encourages conflict resolution. Shearouse suggests managers start by focusing on the following: * Trust * Apologies and Forgiveness * Anger * Humor * Time Building Trust  If trust is so critical, how do managers establish…

  • CONFLICT MANAGEMENT

    REACHING AGREEMENT: A SOLUTION-SEEKING MODEL Once managers understand the nature of conflict and how to establish an environment that will nurture positive relationships, Shearouse introduces a model with specific steps for reaching solutions when conflicts arise. Using this model, managers can help slow down the decision-making and avoid jumping to a solution. The model also…