COMMUNICATION WITH GENY

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The most jarring of Gen Y’s workplace behaviors is their connectedness. They are — they expect to be — in constant communication with their friends by phone, by e-mail, by instant messaging, and by text messages. They are the first digital generation, and

Screen Shot 2015-08-12 at 6.00.34 pmthose who preceded them must accept that the way we communicate has changed. While the rest of us learn a second, technological language, Gen Yers are native speakers of a language with a different grammar, vocabulary, and etiquette; cross-generational misunderstandings, confusion and resentment often result. In addition, electronic communication has led Gen Y to become impatient with what strikes others as only minor delays. They expect instant messaging. Since so many of their friendships are electronic rather than face-to-face, they have not acquired the ability to read inflections and body language, an ability that is a key part of emotional intelligence. The relative anonymity of electronic communication has fostered an egalitarian style of communication whose informality often offends people.

Employers who focus on impatience, lack of people skills, multitasking, and casual language will miss the unique contribution Gen Y brings to the workplace: their technological fluency can create new possibilities for the company and add global perspectives. The authors advise the following:

  • Recognize that the Gen Y preference for electronic rather than paper communications is both ecologically sound and cost-effective.
  • Build intergenerational relationships and improve performance and productivity by letting Gen Y employees teach communication technology to older coworkers.
  • Take advantage of Gen Y’s ability to gather information from the whole world.
  • Allow them to multitask because they will do it anyway.
  • Model good communication form in the workplace by using “I” statements rather than “you” statements.
  • Set the limits to teach what is and is not appropriate professional behavior.
  • Let Gen Y employees hone leadership and mentoring skills by allowing them to use their technological expertise.
  • Build social relationships through emotionally intelligent communication.
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About anubhamauryawalia

Anubha,a Trainer, Facilitator & OD&L Professional, drive to make things happen. A prolific Human Process Interventionist, created PRISM Philosophy, ( Prepare. Respect. Implement. Share. Maintain) carries 16 years of rich experience have worked with top of the line blue chip organizations like Honeywell, ICICI Bank, Moody ICL Certification were she was heading ODL, Trainings & Quality verticals. Her areas of expertise include human process intervention, Organisation Development, Change engagement Learning, Team building, POSH and Quality implementation. She is Consultant as Change Engagement & Learning for OD and delivers corporate training programs at national and international platform and First lady from India doing research on FOLLOWERSHIP. She is the Self-Discipline Strategist who relates profound truths coupled with humorous anecdotes empowering professionals to conquer their apprehension. Her work involves direct observation, real time feedback, experiential learning and coaching following Andragogy principles. Self-directed and self-motivated, Charismatic and persuasive, with the ability to rely on logic and facts to support her positions. In times of pressure, tend to be objective in her approach and direct in her communication. Naturally, optimistic, you seek out the possibilities in life. Her creativity and ability to solve problems are some of her greatest strengths. This paired with drive, vision, and methodical approach allows her to create new opportunities, keeping her experiences fresh and exciting. Preferring to develop new ideas rather than maintaining systems already in place. Bold person, whose character is marked by originality, expressiveness, generosity, determination, and a keen eye for details Natural born communicator and an adept social navigator, often others will sit by, engage new people or invite others in to make them feel at home. With a talent for creative reasoning and big picture thinking, she is a great innovator and are typically seen this way by others. Her energy and forward thinking can generate a team-oriented environment, helping to accomplish goals by motivating others, while creating an atmosphere that is fun and exciting.

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