IDENTIFY AND DEVELOP : EMOTIONAL INTELLIGENCE

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EMOTIONAL CONNECT

The term “emotional intelligence” first surfaced in the early nineties, and has become one of the most useful (and used) words in the management lexicon. Screen Shot 2015-08-26 at 9.06.13 pmManagers should work to identify and develop emotional intelligence in their employees, or “the ability to recognize [their] own emotions and the emotions of others.”

However, it is emotional competence which produces superior performance, and this is “the application of emotional intelligence (emotional understanding) in a way that produces a positive outcome.” Those who possess emotional competence are aware of their emotions as well as those of their coworkers, and can manage their emotions in a way that is beneficial to everyone involved and to the bottom line of the company. Emotionally competent individuals understand relationships, and are thus able to employ strategies that positively impact both their own emotional state, and those of the people who surround them.

Managers should work to identify and develop emotional competence in their employees. The work of identification can be done by using a number of tools. Blakesely focuses on the Multiple Health System’s EQi developed by Ruevon Bar-On, which measures numerous emotional competencies, such as:

  • Intrapersonal Skills – A set of competencies defining self-understanding.
  • Self-regard – The ability to respect and accept one’s strengths and weaknesses.
  • Assertiveness – The ability to express feelings, beliefs, and thoughts in a non-destructive way.
  • Independence – The ability to be self-directed and free of emotional dependency on others.
  • Stress Management – A set of competencies that describe an ability to manage stress
  • Adaptability – A set of competencies that allow one to adapt to the needs of the environment.
  • Reality Testing – The ability to accurately assess the correspondence between what is experienced and what objectively exists.
  • Flexibility – The ability to adapt and adjust one’s feelings, thinking, and behavior to change.
  • Problem Solving – The ability to solve problems of a personal and interpersonal nature.
  • Optimism – The ability to be positive and look at the brighter side of life.
  • Happiness – The ability to feel satisfied with oneself, others, and life in general.

Individuals who possess these competencies should be identified, developed, and put in positions where their abilities can be put to use in the service of the company, and their own personal development. The smart manager will do everything in his power to facilitate this process.

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About anubhamauryawalia

Anubha,a Trainer, Facilitator & OD&L Professional, drive to make things happen. A prolific Human Process Interventionist, created PRISM Philosophy, ( Prepare. Respect. Implement. Share. Maintain) carries 16 years of rich experience have worked with top of the line blue chip organizations like Honeywell, ICICI Bank, Moody ICL Certification were she was heading ODL, Trainings & Quality verticals. Her areas of expertise include human process intervention, Organisation Development, Change engagement Learning, Team building, POSH and Quality implementation. She is Consultant as Change Engagement & Learning for OD and delivers corporate training programs at national and international platform and First lady from India doing research on FOLLOWERSHIP. She is the Self-Discipline Strategist who relates profound truths coupled with humorous anecdotes empowering professionals to conquer their apprehension. Her work involves direct observation, real time feedback, experiential learning and coaching following Andragogy principles. Self-directed and self-motivated, Charismatic and persuasive, with the ability to rely on logic and facts to support her positions. In times of pressure, tend to be objective in her approach and direct in her communication. Naturally, optimistic, you seek out the possibilities in life. Her creativity and ability to solve problems are some of her greatest strengths. This paired with drive, vision, and methodical approach allows her to create new opportunities, keeping her experiences fresh and exciting. Preferring to develop new ideas rather than maintaining systems already in place. Bold person, whose character is marked by originality, expressiveness, generosity, determination, and a keen eye for details Natural born communicator and an adept social navigator, often others will sit by, engage new people or invite others in to make them feel at home. With a talent for creative reasoning and big picture thinking, she is a great innovator and are typically seen this way by others. Her energy and forward thinking can generate a team-oriented environment, helping to accomplish goals by motivating others, while creating an atmosphere that is fun and exciting.

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